At Havit, we are committed to providing you with high-quality products and excellent customer service. If you are not completely satisfied with your purchase, we are here to help.

​

1. Eligibility for Refunds
To be eligible for a refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Refund requests must be made within 1 day of the delivery date.

2. Non-Refundable Items
Gift cards
Products marked as "Final Sale"
Items that are not in their original condition, are damaged, or missing parts for reasons not due to our error.

3. How to Request a Refund
To initiate a refund, please contact our customer service team through contact us page with your order number and a brief explanation of your reason for return.
Once your return request is approved, we will provide you with a return shipping label and instructions on how to send your item back.
 

4. Processing Refunds
Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within 7-10 business days.

5. Shipping Costs
Original shipping costs are non-refundable.
If you receive a refund, the cost of return shipping will be deducted from your refund unless the return is due to our error (e.g., incorrect or defective item).

6. Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us via contact us page.

 

7. Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your bank; it may take some time before your refund is officially posted.
If you’ve done all of this and still have not received your refund, please contact us through contact us page.

8. Contact Us
If you have any questions about our refund policy, please reach out to us through contact us page